Zasone Support

How can we help?

Pick your product for setup guidance, try the quick checks below, or contact our team by phone, email, or secure form.

Help by product

Pick what you need help with.

Quick actions

Common things we can help with.

Tell our support team what you need and which service it relates to.

Activate a new SIM or device
Keep or transfer your phone number
Check your data, minutes, or texts
View and pay your bill
Set up autopay and paperless billing
Update your payment method
Change your plan
Pause your International SIM or Titan service between trips
Set up or manage a family line
See your referral credit
Cancel a service

Browse by topic

Find what you're looking for.

Account & billing

Your bill explained, payment methods, autopay, paperless, credits and referrals, updating your details, closing an account.

Plans & usage

Choosing or changing a plan, what counts toward your data or minutes, going over your allowance, custom and family plans.

Activation & setup

Activating a SIM or device, transferring your number, self-installing home internet, first-time setup for Titan.

Troubleshooting

No service, slow or dropped connection, calling or texting issues, a device that won't connect — step-by-step fixes.

Traveling

Using your International SIM abroad, where Titan works, what to do before you fly, pausing and resuming service.

Devices & SIMs

Phone compatibility, replacing a SIM, the Titan device, batteries and charging, returns and warranty.

Fix it yourself

Most connection problems clear up with a few basic checks. Try these first, then contact our team if the issue continues.

Contact Technical Support

Quick checks that solve most issues

1

Restart the device or your phone.

2

Make sure the SIM is seated correctly.

3

Confirm with support that your plan or service is active.

4

Call us to check for a known issue in your area.

FAQ

Frequently asked questions

Contact us

Still need a hand?

If the steps above didn't solve it, call, email, or send the form below and tell us what you already tried.

Send us a message

We'll get back to you at the email you provide.

We typically reply within a few hours during business hours